Solved: It Looks Like We Don't Support This File Format JPG

The Windows error "It looks like we don't support this file format jpg" actually happens when the photo viewer or editor cannot read or recognize the selected JPG photo that you want to open. In most situations, your JPG file may be damaged or corrupted, and you'll need professional JPG repair tool like EaseUS Fixo Photo Repair to fix the corruption.

Why You Encounter "It Looks Like We Don't Support This File Format JPG"

You may often save photos that are taken on your phone, camera, or other devices, or downloaded online, to your computer for better viewing and saving. But one of the most common issues popping up when you are checking pictures with the Windows Photo Viewer or the Photos application is JPG files not opening in Windows 10.

Windows 10/11 cannot open JPG files error messages might be:

• It looks like we don't support this file format
• Windows Photo Viewer can't open this picture because either Photo Viewer doesn't support this format, or you don't have the latest updates to Photo Viewer.
• Windows Photo Viewer can't open this picture because the file appears to be damaged, corrupted, or is too large.
• [FileName] We can't open this file.

Why does Windows say they don't support this file format when you're trying to open a JPG photo?

If the Windows Photo Viewer says that we cannot open JPG files, the possible reasons are as follows:

• The JPG file appears to be corrupted or damaged.
• The Photo Viewer is not the latest version.
• The JPG file is too large.
• The Windows Photo Viewer application is corrupted.
• The file system of the hard drive is broken.

If your Windows PC cannot open JPG files, figure out the tested solutions in this tutorial to quickly regain access to your JPG images. Let's start.

Method 1. Fix 'It Looks Like We Don't Support This File Format JPG' with Photo Repair Tool

💡Expert Tip: A professional photo repair tool can quickly fix header or data corruption in JPG files without losing image quality.

One of the main reasons the Photo Viewer cannot open JPG files is that they are corrupted. In this situation, a professional file repair tool works best. EaseUS Fixo Photo Repair integrates repair features to help users to fix corrupted files easily and efficiently.

• Fix recovered JPG files not opening without advanced skills
• Repair damaged photos in JPG, JPEG, PNG, and BMP types
• Fix corrupted PDF documents efficiently
• Repair damaged MP4, MOV, and GIF videos

Free download this JPG repair tool to fix the corrupted JPG files and reopen them successfully.

Step 1. Launch Fixo on your computer. You can choose "Photo Repair" to repair photos that cannot be opened, partially missing, etc. Click "Add Photos" to select corrupted photos.

Step 2. You can repair multiple photos at once by clicking the "Repair All" button. If you want to repair one photo, move your pointer to the target photo and choose "Repair".

Step 3. You can click on the eye icon to preview the photos and click "Save" to save a selected photo. Choose "Save All" to save all the repaired images. Click "View Repaired" to locate the repaired folder.

If you can't open JPG on Mac, downloading the Mac version can help you solve the JPG issues. Don't forget to share this JPG repair solution on social media to help more readers!

Method 2. Change JPG File Format to Fix Windows Does Not Support JPG

💡Expert Tip: Renaming or converting the file to a different image format like PNG or BMP can sometimes bypass compatibility issues.

If you get a clear error saying you cannot open the JPG image because the format is not supported, the solution is to convert the file type.  

You can rename the picture or use a reliable file converter or an image editor to change the file format. But before you try this method, copy the original file to a different place for backup.

Go on with the next method if the extension change fails.

Method 3. Reduce JPG Image Size to Fix It Appears That We Don't Support This File Format

💡Expert Tip: Oversized JPG files may trigger loading errors—compress the file to improve compatibility and performance.

If your JPG photos are of high quality and high definition, they will be large in size. Then, the Windows Photos application cannot open these large JPG files on a computer. To solve the problem, you can use an image editor, such as the Windows default tool, Paint, to reduce the JPG file size.

Method 4. Try a Different Photo Viewer to Open Unsupported JPG Files

💡Expert Tip: Not all viewers support every JPG variant - try using other third-party apps.

If the Windows Photo Viewer still cannot open JPG files after changing the file extension and size, try to open the images with another photo-viewing program. You can download a reliable third-party photo viewer or editor, such as Photoshop, to open the JPG files. Changing photo viewer or editor can also be helpful when you can't open PNG files.

You can share these quick fixes with more friends and help them solve the Windows cannot open JPG files problem!

Method 5. Update Microsoft Photos to Fix JPG Not Opening

💡Expert Tip: An outdated Photos app may lack support for newer image standards - updating ensures maximum compatibility.

The Windows Photo Viewer cannot open JPG files when it is outdated. The old version might have many issues, including file capability problem. Updating Windows Photo Viewer should solve the JPG not opening error.

Steps to update the Photos app on Windows 10/11:

Step 1. Go to "Start > Settings > Update & Security > Windows Update".

Step 2. Click "Check for updates".

Step 3. Check the Photo Viewer box and click "Install Updates".

Step 4. Restart your computer and check if you can open the JPG files.

Method 6. Repair the Microsoft Photos App to Open JPG Files

💡Expert Tip: Repairing the app through Windows settings can resolve hidden glitches that prevent JPG files from opening.

When the Windows Photos app is corrupted or has a problem, it may stop working properly, including not opening JPG files. In this case, you should repair the app. Follow the steps below:

Step 1. Press Win + I to open Windows Settings.

Step 2. Click "Apps > Apps & features".

Step 3. Scroll down and select Microsoft Photos. Click it and choose "Advanced options".

Step 4. Scroll down and click "Repair".

Method 7. Repair Corrupted System Files to Fix Windows Doesn't Support JPG Format

💡Expert Tip: Corrupted system files may disrupt how Windows handles images - use SFC or DISM tools to scan and fix system integrity.

Corrupt system files might prevent your computer from opening JPG files. To repair corrupted system files, you can use the SFC (System File Checker) of Windows to scan and replace any corrupted files on your computer.

Step 1. Click the Search box and type CMD.

Step 2. Choose Command Prompt and select Run as administrator.

Step 3. On the Command Prompt window, type sfc/scannow and press Enter.

If the SFC scans and verifies that the protected system file has been corrupted or damaged, it will repair and replace it with the correct copy. After the process, restart your computer and check if the Windows Photo Viewer can open your JPG files.

Conclusion

Windows Photos Viewer cannot open JPEG files is not a new problem for us. Don't fret when the issue occurs. Try the above ways to troubleshoot. If the JPG not opening problem is caused by corrupted images, use EaseUS photo repair tool to fix and restore JPG files efficiently

JPG File Format Not Supported FAQs

If you have more questions about this JPG error, try to learn more from the following questions and answers:

1. How do I fix 'It looks like we don't support this file format jpg' after recovery?

You have multiple ways to fix "It looks like we don't support this file format" when opening a recovered JPG file:

1. 1. Apply Photo Repair Tool - EaseUS Fixo Photo Repair
2. 2. Change JPG File Format
3. 3. Reduce JPG Image Size
4. 4. Try a Different Photo Viewer to Open JPG Files
5. 5. Update the Microsoft Photos to the Latest Version
6. 6. Repair the Microsoft Photos Apps 
7. 7. Repair Corrupted System Files

2. Why is my JPG file not supported by the Windows Photos app?

There are some possible reasons that cause the Windows Photos app to not open your JPG files:

• The file is corrupted 
• The file has an unsupported JPG variant
• Incorrect file extension
• Too large or high resolution
• Outdated Photos app
• Issues with the app or Windows system

3. Can I repair JPG files to fix the 'It looks like we don't support this file format' error in Windows 11?

Sure, you can repair corrupted JPG files with professional photo repair software to fix "It looks like we don't support this fie format." error in Windows 11. We highly recommend EaseUS Fixo Photo Repair; it's a user-friendly photo fixer to help you repair corrupted JPG and JPEG files in minutes.