When Microsoft Word has stopped working or Microsoft Word not opening to opening for a document on Windows 10/8/7, don't worry. You can use methods on this page to resolve Microsoft Word has stopped working issue and use Stellar Toolkit for File Repair to repair and recover deleted Word files with ease.
These suggestions apply to Microsoft Word for Office 365, Word 2019, Word 2016, Word 2010, Word 2007, and Word for Mac.
There are nine methods in total for Microsoft Word has stopped working and Word file recovery and repair. These approaches can also be applied to fix similar issues on other Office apps, such as Excel, PowerPoint, etc.
| Workable Solutions | Step-by-step Troubleshooting |
|---|---|
| Fix 1. Repair Corrupted Word | A corrupted file may make the Word stop working. Fix the corrupted Word documents with a file repair tool...Full steps |
| Fix 2. Disable Add-ins in Safe Mode | Certain add-ins may cause compatibility issues that cause a "Word stopped working" error with Office apps...Full steps |
| Fix 3. Repair Office 2016 | If Word is damaged or corrupted. Try a quick repair first, and if that doesn't work, try the online repair...Full steps |
| Fix 4. Install Latest Update | Download and install the latest updates for your version of Office and Windows to fix Word not working ...Full steps |
| Fix 5. Insert Word into Another File | Microsoft Word has stopped working error can occur while opening your previously saved documents...Full steps |
| More practical solutions | Update old printer drivers; remove or delete word registry keys; uninstall and reinstall MS office...Full steps |
With the increasing fame of Microsoft Office, its applications like Word have gained worldwide users' favor. However, the more users there are, the more problems there are. "Microsoft Office Word has stopped working" is one of the top concerned questions for many Word users.
Usually, when Microsoft Word stops working, an error shows up; you have two available options to undertake: check online for a solution or close the program. When you choose to close the application, you may run into the problem of Microsoft Word not opening.
If you are also facing Microsoft word not working issue in Microsoft Office Word 2016, 2013, 2010, or 2007, read on and check the provided solutions below. Depending on your situation, the solution may be different. We hope one will work for you.
Once Microsoft Word stops working, wait for the program to process first and try your best to save the edited document. If you've waited for a very long period with no progress, click "Close the program" on the pop-up window in Word and follow the methods to fix the issue effectively.
When Word stops working properly, it is often caused by document corruption. Therefore, you can repair the corrupted document to solve the problem.
Try to fix the damaged Word document with a robust file repair tool - EaseUS Fixo Document Repair. This file repair can recover severely corrupted Word files with advanced repair algorithms.
EaseUS Fixo can fix unreadable content in Word and restore it to its original form with all objects.
Step 1. Download and launch Fixo on your PC or laptop. Choose "File Repair" to repair corrupted Office documents, including Word, Excel, PDF, and others. Click "Add Files" to select corrupted documents.
Step 2. To repair multiple files at once, click the "Repair All" button. If you want to repair a single document, move your pointer to the target file and choose "Repair". You can also preview the documents by clicking the eye icon.
Step 3. Click "Save" to save a selected document. Select "Save All" to save all the repaired files. Choose "View Repaired" to locate the repaired folder.
We also provide a video about repairing corrupted files using the EaseUS file repair tool.
Some incompatible add-ins may cause Word to stop working error with Office apps. A quick way to find out is by starting the Office app in Safe Mode and disabling the add-ins.
Step 1. Press Windows + R keys and type: winword.exe /a and hit Enter to open MS Word in Safe Mode without plugins. Or you can also use winword /safe to start Word in Safe Mode. If Office Word cannot be launched in Safe Mode, the problem is not with add-ins. Try repairing Office or uninstalling and reinstalling it instead.
Step 2. If Word starts in Safe Mode, fix the problem by disabling the application add-ins and COM add-ins. Click "File" > "Options" > "Add-Ins".
Step 3. Click "Manage" at the bottom and select COM Add-ins, click "Go" to uncheck the problematic ones and click "OK" to confirm. Some out-dated add-ins are more likely to cause problems. Uncheck these add-ins first if they are in your list: Abbyy FineReader, PowerWord, and Dragon Naturally Speaking.
After this, restart Word to check if the issue has been resolved.
According to some experienced users, when Microsoft Office contains errors, it would prevent users from opening a Word or edit any files. Then, you will get the Microsoft word has stopped working or Microsoft word not opening error.
The application would directly shut down no matter you want to create a new document or continue editing a file. The direct solution towards this issue is to repair Office installation with the below steps:
Step 1. In Windows 10, 8, or 7, open Control Panel, click "Programs and Features" and click on "Microsoft Office".
Step 2. Locate and select your Microsoft Office, and click "Change" in the top menu.
Step 3. On the window, click "Repair" and then "Continue".
For Newer versions of Microsoft Office users, you can choose "Online Repair" or "Quick Repair" and click "Repair".
Step 4. Let the repair finish and restart your computer.
When the repair process finishes, open your Word application to check if the error appears again.
When your Office version or Windows system is out of date, Microsoft Office Word may stop working and even crashes. Here are the steps to install the latest updates of Windows or Microsoft Office:
1. Install Latest Windows Update
Step 1. Press Windows + I to open Windows Settings.
Step 2. Click "Update & Security" and select "Check for updates" under Windows Update.
Step 3. If a new Windows update window pops up, click "Install Now" and follow the instructions to install the available update.
2. Install Microsoft Office Update
For Office 2013 and newer versions:
Step 1. Open an Office application - Excel or Word, click "File".
Step 2. Click "Account" > "Product Information" > "Update Options" .
Step 3. Click "Enable Update" and then select "Update Now".
Note: If the Enable Update button is not available, it means that the automatic update feature is enabled.
For Office 2010 or older versions:
Step 1. Open an Office application - Excel or Word, click "File" > "Help".
Step 2. Click the "Check for Updates" or "Install Updates" option.
Follow the instructions to finish the process. After this, you can re-open a Word document or create a new Word file again.
Microsoft Word has stopped working error can sometimes occur while trying to open your previously saved documents. In this case, you can try inserting your document into another file to fix the issue. Do it by following these steps:
Step 1. Run Microsoft Office Word, and create a blank new file.
Step 2. Click "Insert" from the top ribbon menu, click "Text".
Step 3. Click "Object" and select " Text from File".
Step 4. Select the target Word document which is unopenable or not working, and click "Insert".
Step 5. Check the document content and save it as a new file on your PC.
Your printer drivers can interfere with Office and cause Microsoft Word has stopped working error to arise. So, sometimes you can fix this problem simply by removing or updating the default printer. To do that, follow these steps:
Step 1. Open Device Manager, and locate your printer.
Step 2. Right-click on your printer drivers and select "Uninstall" or "Update drivers".
Step 3. Uninstall or update the old printer drivers.
Some users have reported that Microsoft Word has stopped working error can appear due to problems with your registry. There is a key in the registry that stores frequently used options in Word. If you delete the key, Word rebuilds it the next time you start Word by using the default settings, thus fixing the problem.
Step 1. Bring up Registry Editor by typing regedit in the search bar and hit Enter.
Step 2. Click "Yes" to open Registry and follow the path to locate the Word options key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Options.
Step 3. Locate and right-click the key, and select "Export".
Step 4. Save the Options key as "Wddata.reg" and save it on your Desktop.
Step 5. Go back to Registry Editor and locate the Options key, and delete it from the menu.
Step 6. Exit Registry Editor.
After this, restart your Word and check if the problem is resolved. If the problem still exists, run the Wddata.reg on your Desktop to restore the deleted key.
Microsoft Word stores formatting and macros in a global template file. When the global template file is corrupted, you'll get the Microsoft word stopped working error message. To resolve the problem, you need to rename the Normal.dot file.
Note: Modifying the global template file will lose some customization features, such as styles, macros, etc. To keep previous settings, you can copy the customization from one global template to another by using the Organizer. Do the following to replace Normal.dot file.
Step 1. Press Windows + X and select "Command Prompt (Admin)". Sign in if the program requires administrator permission.
Step 2. Enter the command below and hit Enter:
ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dotm Normal.dotm
Step 3. Wait for the command to finish and exit Command Prompt.
After this, restart your Word application to check if you can use it to edit documents or create new files again.
Note: This fix may cause your activation key invalid after the reinstallation of MS Office. Make sure that your activation key can be used twice before taking the below steps.
Step 1. Keep your MS Office activation key and save it to another secure device.
Step 2. Open Control Panel, click "Program and Features", then locate and select Microsoft Office.
Step 3. Click "Uninstall" in the top menu.
Step 4. Re-install Microsoft Office on your PC and activate it with your serial key.
If your old key fails to activate the newly installed MS Office, please contact the Microsoft support team for help: https://support.microsoft.com/contactus.
Another big issue that concerns users the most is the lost or unsaved Word file when Word stopped working. If you're editing a Word document when it happens, you're likely to lose documents that haven't been saved. In this section, you can learn how to recover unsaved Word documents with useful tips. What's more, a renowned file recovery tool is introduced to help you repair and recover lost Word documents in the simplest way.
If you lost unsaved Word documents due to Word crash, Word not responding, Word stopped working, Word keeps freezing, or other Word problems, there are three ways for you to recover unsaved Word documents in Windows 10. Link to the page to see details.
For a Mac user, check this link to see how to recover unsaved Word document on Mac.
If the Word has stopped working error lead to file corruption or if you have deleted some crucial Word documents and need to get them back, EaseUS Data Recovery Wizard is a great choice. This software will not only help you recover lost files but also help you repair damaged documents during the recovery process.
EaseUS data recovery software features:
Download EaseUS file recovery tool to recover lost or corrupted Word documents on HDD, USB flash drive, external hard drive, and more in only 3 simple steps.
Step 1. Choose the Word file location
Choose the drive or a specific folder where you lost Word documents and click the "Search for Lost Data" button.
Step 2. Locate your Word documents
The software will start immediately scanning all lost data on the selected drive. After the scan, click the "Documents" option in the left panel. Choose the target Word file from the scan results. Then, click "Preview".
Step 3. Recover the deleted Word documents
After previewing, select the desired Word files and click "Recover". Remember, save the recovered documents in another location rather than original place. It is a great choice saving the recovered documents to cloud storage like OneDrive or Dropbox.
Except for finding the right solutions to solve the Microsoft office has stopped working error on Windows PC, it's highly necessary to know the reasons that cause your Word malfunction. Here are the main reasons:
If you are looking for a reliable method to fix the "Word has stopped working" error, the solutions included in the above two parts are capable to help you out.
If you prefer a more comprehensive plan to protect your precious Word documents, stay here. Two reliable Word backup tips are available here for you to try:
Applies to: Back up and save editing Word document.
Step 1. Open MS Word application and create a new file, click "File" > "Option".
Step 2. Click "Save" and check the below two boxes:
Step 3. Click "OK" to confirm.
Applies to: Back up saved Word file on your local drive.
Reliable file backup software like EaseUS Todo Backup can help you effectively back up important files including Word, Excel, PowerPoint, etc. on a local drive with ease.
The backup will be a lifesaver to immediately bring your hard word back once you lose it due to unknown reasons.
Download and follow the below 3 steps to safely back up your Word file with ease:
Step 1. For the first time you use EaseUS Todo Backup to back up files, click Create backup on the home screen and then mouse click the big question mark to select backup contents.
Step 2. Since you're going to back up files and folders on your computer, go on with the "File" backup mode, where you can select pictures, videos, documents and all other types of files to back up.
Step 3. Follow the paths to locate the files, folders or directories you want to back up, select them all and click "OK".
Step 4. Now you need to select a backup location to save and retain the backup.
Step 5. EaseUS Todo Backup allows users to save the backup files to every device that is handy for you, like a local hard drive, external USB drive, SD card, network drive, or a NAS drive, plus a cloud drive of the EaseUS brand. We personally recommend users to choose the cloud drive prior to a physical drive to save important backups due to the greater accessibility, flexibility and safety.
To be able to access to EaseUS cloud, all you need is an email registration and login.
Step 6. If you're interested in an automatic and intelligent backup schedule for the next file backup task, go on with the "Options" setting. There you can encrypt a confidential file backup, compress the backup image size, or customize a backup scheme to tell the software in what time to start the next backup.
Customize an advanced and automatic backup task here:
Step 7. Click "Backup Now" to start the file backup process. Your completed backup files are visible on the left area in a card style.
Here are a few questions related to Microsoft Word has stopped working. If you also have any of these problems, you can find the methods here.
When MS word has stopped working, you can fix it by repairing Office installation.
Step 1. Open Control Panel, click “Programs and Features" and click on "Microsoft Office".
Step 2. Locate and select your Microsoft Office, and click "Change" in the top menu.
Step 3. On the window, click "Repair" and then "Continue". For Newer versions of Microsoft Office users, you can choose "Online Repair" or "Quick Repair" and click "Repair".
Step 4. Let the repair finish and restart your computer.
When there are a few corrupted documents, or you have an issue with a Word or 3rd party add-on, your Word maybe not opening.
Step 1. Go to the Tools Menu, then Customize, then click options.
Step 2. Choose the option for the Reset menu and toolbar usage data. This will put your toolbars back to the original settings. If you would like to reset your settings further, move on to the steps below.
When Microsoft Office 365, 2016 or 2013 stops working or not opening on your PC, you can also use the Office repair feature to get the problem fixed in Windows 10/8/7: right-click on Office 365, Office 2016 or Office 2013 > Select Change; click Online Repair > click on Repair button.
When you happen to encounter Outlook 2016 Not Responding in Windows 10, you can try to fix it by using Outlook recovery software; start Outlook in Safe Mode; install Outlook updates; repair Office program, or repair Outlook data files.
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